1. Who is responsible for your data
The data controller is Sichuan Shiquan Shimei Technology Co., Ltd. (brand: TenSpring).
For any question about this policy or about your personal data, contact us at red32@163.com.
2. What we collect
When you submit the inquiry form we collect the information you enter: your name, company name, country or region, business email address, phone or WhatsApp number, the product you are interested in, an estimated quantity and your message.
We also receive technical information automatically: your browser language and the page you submitted the form from. This is used only so that we can reply in the right language and understand which pages are useful.
We do not collect special categories of personal data, and we do not ask for payment details anywhere on this website.
3. Why we use it, and on what basis
To respond to your inquiry and prepare a quotation — this is processing necessary to take steps at your request before entering into a contract.
To maintain a record of business correspondence and orders — necessary for our legitimate interest in running our business.
To understand how the website is used, where you consent to analytics cookies — based on your consent, which you can withdraw at any time.
To comply with export, tax and record-keeping obligations — necessary for compliance with legal obligations.
4. Cookies
We use essential cookies to run the site. These include a cookie that stores your selected language so that we do not ask you again on every visit.
We use analytics cookies only if you accept them. Analytics cookies help us see which pages and products are viewed. If you decline, we do not load the analytics script at all.
You can change or withdraw your choice at any time by clearing this site's cookies in your browser and choosing again.
5. Who we share it with
We do not sell your personal data, and we do not share it for advertising.
We use service providers who process data on our behalf: website hosting and email delivery providers, and — if you accept analytics cookies — Google Analytics 4, which is operated by Google. These providers are bound to process the data only on our instructions.
We may disclose information where we are legally required to do so, for example to customs or tax authorities in connection with an export shipment.
6. International transfers
We are based in China and we correspond with buyers worldwide. Your inquiry may therefore be processed outside your country of residence, including in China and in the countries where our hosting and email providers operate.
Where data originating in the European Economic Area, the United Kingdom or Switzerland is transferred, we rely on appropriate safeguards such as standard contractual clauses with our service providers.
7. How long we keep it
Inquiry correspondence is kept for up to 24 months from our last contact, after which it is deleted, unless a business relationship has started.
Where an order or contract results, we keep the related records for as long as required by applicable commercial, tax and export record-keeping rules.
Analytics data is retained according to the retention setting configured in our analytics account, and no longer than 14 months.
8. Your rights
Depending on where you are located, you may have the right to request access to your personal data, to have it corrected, deleted or restricted, to object to processing, to receive it in a portable format, and to withdraw consent for analytics at any time.
To exercise any of these rights, email red32@163.com. We will respond within one month. If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local supervisory authority.
9. Security
The website is served over HTTPS. Inquiry data is transmitted to our business mailbox and access is limited to staff who need it to handle your request.
10. Children
This website is intended for professional and business use. It is not directed at children, and we do not knowingly collect data from them.
11. Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes affecting how we use inquiry data will be reflected here before they take effect.